Copa Airlines Cancellation Policy | Cancel Flight | Refund

Copa Airlines Cancellation Policy, Refund Policy

Copa Airlines, which is the abbreviated form for the airline’s actual name is, Campania Pamela De Aviacion S.A., is the National Flag Carrier of Panama. Due to its long and difficult to pronounce the name, it is most commonly known as Copa Airlines. The airline has its headquarters and administration offices in the City of Panama and its main hub at the Tocumen International Airport. Copa Airlines is also a subsidiary company of Copa Holdings, S.A. and, at the same time, a member of Star Alliance. Copa Airlines cancellation policy is user-friendly and almost similar to many other major airlines that you may have traveled to. You only have to keep the following things in mind before you purchase your tickets. 

Copa Airlines Cancellation Policy

• If you have purchased your ticket through a travel agency, then for both cancellation & refund request of the same, you need to contact the same agency
• If you have purchased your ticket through any of the Copa Airlines Sales Offices, then you need to contact the Sales Office itself
• For tickets bought or booked on the official website, you can place a request for the cancellation and refund online
• In case if you have purchased your ticket through the Copa Reservation Center, then you can place the request for cancellation online or by calling the same Reservation center
• The risk-free cancellation means 24 hours cancellation does not apply for the tickets that book within 6 days before the departure of the flight.
• If any traveler cancels their reservation after 24-hours they need to pay a cancellation fee which depends upon the flight class or route.
• The airline provides a full refund for the tickets which are canceled due to a medical emergency such as the death of a co-passenger or any family member, or any serious illness. But the passenger must produce a valid document for the same.

Copa Airlines Refund Policy & How to Get Refund

The refund policy is very flexible when it comes to providing the refund. Copa, as per Copa Airlines refund policy, provides full refunds for all eligible tickets and optional services that may have been requested by the passenger while making the booking. The refunds are promptly processed by the airline once the request for the same is received, accompanied by the required documentation as per the airline’s requirement. Your refund request may depend solely on the fare rules that are applicable for the ticket you have purchased. You can refer to the guidelines below to understand the same fully.

Cancellation for Fully Refundable Fares

In case you have changed your travel plans and you longer need to travel, you can submit the request for a refund through the online “Refund Request” form.

• Your refund, once processed, will be credited back to your original form or mode of payment
• Upon complete processing of the refund request, it may take up to 8 weeks for the refund credit to reflect in your account
• If any traveler cancels a third-party ticket are not eligible to get risk-free cancellation.
• A passenger who fails to board a flight or missed the flight is not eligible to get a refund

Cancellation for Non-Refundable Fares

The refund for non-refundable fares may work out in the following ways, depending on who has initiated the flight's cancellation. If you have booked a non-refundable ticket, then the approval of Copa Airlines cancellation fee the same is solely at the discretion of the airline. However, if the airline itself has canceled or delayed your flight by 12 or more hours, then you will be eligible for a refund under the following criteria.

• The eligibility for the refund will be applicable for both wholly unused or partially used tickets
• In case the change in flight impact your itinerary significantly, the airline may rebook your ticket on an alternative flight
• In case you have partially used your ticket, then you also have the option to convert your left overvalue to Copa Credit and use the same for your future travels
• If the Copa Credit option doesn’t suit your needs, then you can request a refund for the leftover value of your partially used ticket
• Finally, if you intend to request a refund, then you can fill out the “Refund Request” form, and your refund will be credited to your original form of payment once processed

Cancellation Fee

With Copa Airlines, if you are canceling your flight ticket within 24 Hours of the time of purchase, then you can expect a 100% refund of the actual paid price. This may also be applicable at times, in case you are canceling your flight 2 hours prior to the scheduled departure. In case you have already exceeded the time frame mentioned above, then the cancellation fee may vary. Depending on the time of cancellation and the type of ticket you have purchased, you will be advised about the cancellation fee at the time of cancellation. In case if you are canceling your ticket online, then you will be able to see the applicable cancellation charges on the cancellation screen. Talk to the passenger care officials about the Copa Airlines flight delayed refund policy! It has a different set of policies in this regard.

• After the risk-free period means after 24-hours of booking the passenger need to pay a cancellation fee of around $100 to $500 which depends upon the flight route.
• If any traveler cancels their non-refundable tickets after 24-hours they are not eligible to get a refund.
  The passenger needs to pay 90% of their ticket fare if they cancel their reservation within 24 hours of the scheduled departure of the flight.

Frequently Asked Questions (FAQ's)

Q: In which case, I am Eligible for a Refund?

Ans: Your ticket will be refunded or not is subject to the fare rules. You must buy a refundable ticket If the flight gets canceled from the end of the airline or your itinerary is delayed for 4 hours or more, In the event of death, If the ticket was purchased through a travel agency, only they are liable to request a refund.

Q: How long does it take to get a refund?

Ans: If you have purchased the tickets using a credit card you will get the refund on one of the next two credit card statements the time to get the refund will be totally dependent on the credit card company. If you have purchased using cash or a check: you will get the refund within 20 days after the refund request.

Q: Does Copa Airlines have a 24-hour Cancellation Policy?

Ans: Yes, Copa Airlines have a 24-hour Cancellation Policy which allows the passengers to cancel their flight tickets within 24 hours of the booking without paying cancellation charges for both refundable and non-refundable flight tickets. The refund will be given in the original form of payment.